Hey,

Razer is aware of this problem - you can read more information here: https://www.reddit.com/r/razer/comments/126v31e/resident_evil_key_replacement_refund_update/

hey，first i really thanks your respone，but it not fix my problme，and not make me better！

i am a chinese，i can not open the link“reditt..”，in china，open it need VPN.i can not find a free one，and if you pay for it，it is not cheap.

but i do not want make your more question.so i spend some time read the  razer insider，the link is about like “we need time，please customers wait” right？ what can i do？ just wait？

i check my account，find i payed for rrsident evil at 3.29. Then it is always pending！！！  later i fill in the form（about residen evil7&8 new key）one time a day，lasting three days！！！ 

and at 4.04，i receieved the refund，but why i receieve this not a CDKey？？！！ my friend also a chinese ，he receieved a new key？what is wrong with me？

i just want a new key not the refound.i spend a little time on this，but it not deserve！

i dont know if you have the power to do it. i just want the letter the razer insider can really solve my problem

Hi,

If you’ve get refund instead key, I’d contact Razer Gold support: https://gold.razer.com/eu/en/ticket-inbox/submit

so sorry 

At first，i wold like use the submit ticket，but as you can see，the naturr of requst and request type for me is None！i can not use it，i try wifi and cell phone traffic ，unuseful.

but my QQ email can receieve your email，what should i do next

yes，i receieved the refund not the key