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Return of part of the order

  • January 10, 2024
  • 1 reply
  • 52 views
Rzhond

I ordered from Razer.com to Canada the Razer Blade 15 and the Razer Power Adapter - 230W in the same order. (I thought this power adapter was different from the standard one that came with the laptop. But it is not.)

Now I have two identical power adapters. I would like to return one power adapter. I am copy pasting the order number and my email into return form, but the system does not recognize the order number and email. Message is “We don’t seem to recognize the order number and email.” The 14 day return period is about to expire. What to do?

 

Best answer by Razer.Aero

Hi Rzhond,


I’m here to help. One probable cause for this to happen is that you checked out as a guest when you purchased the product. Please refer to this article as a reference. Please PM the following information below so I can initiate a ticket and forward it to our Order Support Team for further assistance.

Full name: 
Mobile/Phone Number: 
Country: 
Order number: 

*Thread locked to curb the conversation to PMs.

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • Answer
    • January 12, 2024

    Hi Rzhond,


    I’m here to help. One probable cause for this to happen is that you checked out as a guest when you purchased the product. Please refer to this article as a reference. Please PM the following information below so I can initiate a ticket and forward it to our Order Support Team for further assistance.

    Full name: 
    Mobile/Phone Number: 
    Country: 
    Order number: 

    *Thread locked to curb the conversation to PMs.

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