Returns page doesn't recognize my order number | Razer Insider
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Question

Returns page doesn't recognize my order number

  • Nov 1, 2026 7:19 AM UTC
  • 1 reply
  • 8 views
WarhawksRazor115

I click on “START MY RETURN” where it brings me to a page where I input my order number and email. I copy and pasted it directly from the email I got from ordering off the main site and it gives me

”We don’t seem to recognize the order number and email. Please double check or contact us.”

 

I tried using the “contact us” page and number, but the chat kept going in circles and the phone number is for technical support. 

 

Please advise

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1 Reply

Razer.ScarletRouge
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Hey there, ​@WarhawksRazor115 
 

I understand that you are unable to start a return because the system does not recognize your order number and email address. Please note that for eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return.

To help investigate this issue, please send me a private message and provide the following:

  1. Your order number
  2. The email address used for the purchase
  3. A screenshot of the error message: "We don’t seem to recognize the order number and email. Please double check or contact us."


Once I have these details, I'll review the information and assist you further. Thank you, and I look forward to your message.



*Thread locked to curb conversation to PM. ​

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