Rewards System | expired achievements for never owned hardware..

Hey Razer Insider Support, I´m new to this hole Insider thing, but i found my first problem. When I set up an account here for the first time, I didn´t know that there is a reward system and I do have to proclaim fast, otherwise "Unclaimed Razer Silver will be forfeited." I was happy with the support I got in all ways. I won´t argue about not getting my points back, beside I find it bad managed, and in fact I´d get 200pts for a firefly, keyboard and a mouse. Also i never set this up in Insider, so it automatically did this? I got awarded Jan 7, 2019 but i dient buy any of these 3 that day or set up my warranty, as they are way older or newer than that date. But, and this now is the real problem, I never bought a Razer headset, set up one or will buy one. I got everything seperated guys.. How is it possible, that the achievement of the headset has expired and so the big 500pts trophy when i never had a Razer headset. But I also got it Clamied Jan 7, 2019 and also Expired Feb 6, 2019. Is this a well known problem? How do I need to "add" my hardware to Insider? hope to hear soon ;P