Rewards System | expired achievements for never owned hardware..

Hey Razer Insider Support,

I´m new to this hole Insider thing, but i found my first problem.



When I set up an account here for the first time, I didn´t know that there is a reward system and I do have to proclaim fast, otherwise "Unclaimed Razer Silver will be forfeited."

I was happy with the support I got in all ways.

I won´t argue about not getting my points back, beside I find it bad managed,

and in fact I´d get 200pts for a firefly, keyboard and a mouse.

Also i never set this up in Insider, so it automatically did this?

I got awarded Jan 7, 2019 but i dient buy any of these 3 that day or set up my warranty, as they are way older or newer than that date.



But, and this now is the real problem,

I never bought a Razer headset, set up one or will buy one. I got everything seperated guys..

How is it possible, that the achievement of the headset has expired and so the big 500pts trophy when i never had a Razer headset.



But I also got it Clamied Jan 7, 2019 and also Expired Feb 6, 2019.



Is this a well known problem?

How do I need to "add" my hardware to Insider?



hope to hear soon

;P