I bought a Blade 15 for $1900~ and opened a refund ticket over a month ago. I shipped it back in and they received it over 3 weeks ago on September 15th. Razer refuses to update me or even respond to my questions with anything other than auto generated emails saying the same thing! Their own website says a refund is issued 3 business days after they receive the return. This is similar to this other poster's issue from the other 'Ripped off" thread.
"I purchased the Razer Basilisk Ultimate on 09/02/2021 from the Razer online store. I received the product on 09/07, 5 days later. Unfortunately, the product did not come with the required USB charging cord. I have had an open case with Razer since 09/07/2021. It is now a month later, but I have not received my new mouse or replacement cord. I have sent close to 20 emails in an attempt to get the product that I PAID FOR. Razer has successfully stolen $160+ from me. The "technical support team" is utterly abysmal and will be of no help if anyone ever finds themselves in a similar position. Never in my life have I experienced such inept and horrid customer service. I have ALL proof of purchase (receipts, dates, online store). 0/10 stars and I would never in a million years recommend any person to shop with razer."
They closed his ticket so nobody else could respond. What is wrong with the Razer company!? How can any company operate like this and people still buy their products?
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killerMILLER117
I bought a Blade 15 for $1900~ and opened a refund ticket over a month ago. I shipped it back in and they received it over 3 weeks ago on September 15th. Razer refuses to update me or even respond to my questions with anything other than auto generated emails saying the same thing! Their own website says a refund is issued 3 business days after they receive the return. This is similar to this other poster's issue from the other 'Ripped off" thread.
"I purchased the Razer Basilisk Ultimate on 09/02/2021 from the Razer online store. I received the product on 09/07, 5 days later. Unfortunately, the product did not come with the required USB charging cord. I have had an open case with Razer since 09/07/2021. It is now a month later, but I have not received my new mouse or replacement cord. I have sent close to 20 emails in an attempt to get the product that I PAID FOR. Razer has successfully stolen $160+ from me. The "technical support team" is utterly abysmal and will be of no help if anyone ever finds themselves in a similar position. Never in my life have I experienced such inept and horrid customer service. I have ALL proof of purchase (receipts, dates, online store). 0/10 stars and I would never in a million years recommend any person to shop with razer."
They closed his ticket so nobody else could respond. What is wrong with the Razer company!? How can any company operate like this and people still buy their products?
That's a bummer. Sorry to hear about your ongoing concern. By the way, the other post you've included here has been escalated already. That thread was closed to eliminate others from hi-jacking it and encourage everyone to create their own. Nonetheless, allow me to help you by sending your email address or case number so I can endorse it to our Support Team and help speed up its progress via PM. Allow me to lock this thread. Let's continue our conversation privately.
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