Ripsaw HD Audio Popping | Razer Insider
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Ripsaw HD Audio Popping

  • June 17, 2022
  • 3 replies
  • 146 views
T
Running Windows 11, listening to the HDMI audio through windows' settings or obs I get slight audio popping. This essentially ruins the capture card for me. I am using a PS4 through an HDMI splitter, however the popping is there irregardless of the splitter being there. My previous capture card, an Elgato HD60, did not have this problem. I am on a completely fresh windows 11 install, high performance and quality hardware, no other USB devices connected beside a tartarus pro, wooting 1, logitech g502 and samson co1u pro (kb, mouse, mic). How do I fix this? P.S. I'm sure this will get asked so here's a youtube video demonstrating the issue.
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3 Replies

Razer.Zionzedd
Have you tried using a different HDMI cable and updating the firmware? If that didn't help, PM me the serial number so I can start a case and forward your concern to the Software Team.
T
The answer I ended up getting from support is that my pc isn't supported because it's an amd machine. Nowhere in the marketing is this made clear. I bought an elgato HD60s+ and it's been working great.
Razer.Zionzedd
TaupeGrayventureplane609
The answer I ended up getting from support is that my pc isn't supported because it's an amd machine. Nowhere in the marketing is this made clear. I bought an elgato HD60s+ and it's been working great.
Thanks for the update and I appreciate your feedback. Can you PM me your case number for reference? Feel free to check our self-help if you have questions or reach out to me anytime should you need further assistance. *Thread locked
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