RMA Form is Broken webmaster@razer.com | Razer Insider
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Question

RMA Form is Broken webmaster@razer.com

I’m not able to reach the correct person. There is no clear method to contact support for issues with the website. I’ve added this info to my support ticket as well.

The RMA form at: https://mysupport.razer.com/app/rma/self_service/token/
Does not function. It refuses to let me enter anything into the address fields.
I’ve tried both firefox and chrome. Neither work.

There are javascript errors on the page about a google maps API not being available.

Please fix the errors so I can move forward with the RMA process.

    3 Replies

    • XzThePlaya
    • Insider Mini
    • September 20, 2025

    Yea it’s not working for me either. The website is pretty buggy for it which is unfortunate 

    WhitefirstCITRINE710

    its still not working.

     

    classicRaspberrybay284

    Hey! I had the exact same issue with the broken address fields. To bypass this Google Maps API bug, you need to click the "Change Region" button, and then check the box that says "Region not found" (or similar option to skip automatic location search).

    Once you check that box, the website will finally unlock the address fields and let you enter your street address and details manually. Try it, it will let you move forward with your RMA

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