RMA (Proof of Purchase) | Razer Insider

dylaneik · 2021-02-06T08:08:59+00:00

Hi everyone in this Forum! I bought my Razer Nari Ultimate during Razer CES 2020 Appreciation on 29/1/2020 on Razerstore Online. Unfortunately, my Razer Nari Ultimate battery life went faulty and it only lasted 5 min when using wireless mode. Weirdly enough I only just realized I had never receive any e-mail from Razer regarding my purchase when I need to RMA my Razer Nari Ultimate. I tried to contact the CS to RMA my Razer Nari Ultimate, and I believe Razer are able to trace my order through using my name, address and e-mail address according to Razer Warranty Policy. I had been providing these information to CS and yet they are unable to find my purchase order. Finally, I managed to trace back a conversation with my friend where I took a picture of my purchase order to show it to my friend. Although the picture is a little bit blur because it was downloaded from Whatsapp, I thought the picture would help greatly in assisting the CS hence I uploaded the picture for the CS but sadly the CS seems clueless and inform me again that the purchase order couldn't be trace! The picture clearly show the email I used to made the purchase and the order is there too. So the question is , did anyone here experience before where your order couldn't be trace at all although you legitimately bought it from Razer Online Store itself...

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

1 month ago

Home
Community Overview
Razer Support
Razer Support
RMA (Proof of Purchase)

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™