RMA : RZC-******* | Razer Insider
Question

RMA : RZC-*******

  • 19 March 2023
  • 4 replies
  • 57 views
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It’s been 19 days since my barely 2 months old razer blade 14 3070 Ti is at the service center. Can please anyone at Razer support please uphold the proudly displayed claim of 3 business day in warranty repairs/replacements. This is no way to treat your customers.

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4 Replies

Razer.Zionzedd
Userlevel 7

Hi dasmaven,

 

Thank you for bringing this matter to our attention. I already coordinated with the relevant team and escalated your concern for immediate update. Please hang in there, we will continue communicating with you through email for updates. Should you have further questions or other concerns, feel free to PM me anytime. 

D

Thank you for the reply, hoping for a resolution soon. Keenly awaiting for speedy updates.

D

Adding details here as well, even though RMA was mentioned in the thread title.

Razer Blade 14 3070 Ti is with Razer service center since 3/1/2023.

CASE NO: *********
RMA : *********

 

Customer care no 855 872 5233 (no body responds, I’ve called 5 times today).

Guys this is not cool, I was told by customer support that repair is trying to secure a replacement laptop for the last couple of weeks.

Razer.Zionzedd
Userlevel 7

Hi dasmaven, 

 

I apologize for the confusion. I was able to coordinate with the relevant team by pulling up your case using the RMA number on the same day I first responded to this thread. I have all the information I need and already escalated your concern. Please hang in there, we will continue to provide you updates through email. 

 

*RMA and Case numbers removed for security reasons. 

*Thread locked to curb conversation to PM.

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