(RP2) Front Camera and Light Sensor not working | Razer Insider
Skip to main content

(RP2) Front Camera and Light Sensor not working

  • December 22, 2019
  • 3 replies
  • 12 views
T
Last night, when I tried to open the Camera app, it crashed. After several attempts, as well as force stopping, disabling and enabling, clearing storage and cache, it still wouldn't open. I restarted the phone and it still was not working. I've done a hard reset, and it still crashes on start. I tested several other apps that use the cameras and found that the rear camera is working, but the front camera is not. I downloaded TestM to run a diagnostic, and neither the front camera or the light sensor are working.
    This topic has been closed for replies.

    3 Replies

    Razer.Speedcr0ss
    Hey there! Sorry to hear about your Razer Phone 2's concern. Have you tried reverting its operating system to factory condition and see if the issue persists?
    T
    • Tecknik
    • Author
    • January 3, 2020
    Between posting this thread and now, the front camera and light sensor began working. However, the front camera has now stopped working again. The light sensor appears to be working. I have done a Factory Reset today, and the front camera still does not work, which causes the Camera app to crash on open.
    Razer.Speedcr0ss
    Thanks for letting me know. Please send me the following together with a video showing the concern via PM: a. Serial Number: (Settings > About Phone > Status) b. IMEI Number: (Settings > System > About Phone > Status > IMEI Information) c. Build: (Settings> About Phone > Build Number) Let's continue from there.
    CookiesCookie settingsAccessibility statement