(Running out of ideas) Razer Basilisk Ultimate Mouse Disconnects | Razer Insider
Skip to main content
Question

(Running out of ideas) Razer Basilisk Ultimate Mouse Disconnects

  • September 24, 2023
  • 1 reply
  • 187 views

Appreciate any and all thoughts and support as I am stumped.

I have a three year old razer Basilisk ultimate that randomly stops working until I either turn off the PC or switch my usb hub to another machine (problem occurs when I don't use the hub as well). Hppens with my work laptop and gaming PC and have not been able to nail down a pattern.

Hard wired it works just fine, tried the dongle in every usb port possible, and using the dock that comes with it as well and move it around the room for better connection (it does happen within three feet).

Tried firmware upgrade, the linking tool, uninstall/reinstall of synapse.

I am using a logitech G915tkl and never has a problem, just the mouse.

Thoughts?

Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3319 replies
  • September 26, 2023

Hello DalinarAT,

Let me help you with your Razer Basilisk Ultimate USB dongle issue. Please perform the troubleshooting steps here to resolve the dropping connection issue with your mouse. Feel free to send me a ping if you need additional assistance. Have a great day!


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings