‎RZ04-02830400-R3M1 model Razer Kraken Mercury edition | Razer Insider
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I recently bought the model above , and suddenly its not working well anymore, the plug looks bent a little but they havent been dropped or nothing weird. We bought them 2 months ago. Should I replace any part? How can I fix this? Thanks,

 

Hello DIAMONDCitronaero773,

Let me help you with your Razer Kraken. Were there any incidents that happened to your headset prior to the issue? Can you provide a short video showcasing the problem for me to take a closer look and for everyone's visibility? Please save the sharable file via any online drive account here and PM with the following information so I can initiate a ticket on your behalf:

  • Full name:
  • Email:
  • Mobile/Phone Number:
  • Razer Kraken serial number: 
  • Street Address:
  • City:
  • State/Provinces:
  • Postal/ZIP Code:
  • Country:
  • Date of purchase:
  • Place of purchase:
  • Proof of purchase in a PDF file.
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