I recently bought the model above , and suddenly its not working well anymore, the plug looks bent a little but they havent been dropped or nothing weird. We bought them 2 months ago. Should I replace any part? How can I fix this? Thanks,
Question
RZ04-02830400-R3M1 model Razer Kraken Mercury edition
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- Razer Support
- 3366 replies
Hello DIAMONDCitronaero773,
Let me help you with your Razer Kraken. Were there any incidents that happened to your headset prior to the issue? Can you provide a short video showcasing the problem for me to take a closer look and for everyone's visibility? Please save the sharable file via any online drive account here and PM with the following information so I can initiate a ticket on your behalf:
- Full name:
- Email:
- Mobile/Phone Number:
- Razer Kraken serial number:
- Street Address:
- City:
- State/Provinces:
- Postal/ZIP Code:
- Country:
- Date of purchase:
- Place of purchase:
- Proof of purchase in a PDF file.
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