My blade 15 has been restarting on its own and when I return to my desk to find it restarted I’m able to find minidump files reported by Event Viewer.
Windows 10 Home
Version 22H2
Installed on 9/30/2025
OS Build 19045.6456
CPU
Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz
GPU 0
NVIDIA GeForce RTX 3070 Laptop GPU
Driver version: 32.0.15.8142
Driver date: 9/22/2025
DirectX version: 12 (FL 12.1)
Physical location: PCI bus 1, device 0, function 0
Have had 4 crashes lately and bluescreenview has revealed from these dmp files that they all have to do with the same memory address from the ntoskrnl driver.
Steps I've taken to alleviate this:
In the past, routinely run sfc /scannow following a crash to repair files.
I have singularly used CC cleaner to do a registry cleanup followed by dism.exe scanhealth, restorehealth, and startcomponentcleanup commands.
What information I have learned in researching a solution:
An independent advisor on Windows forums has looked at the minidump files and claimed that the device driver for my graphics card is causing this issue.
In order for me to remove my graphics driver with DDU and install an older, stable version, I would need the recommended driver from Razer for this device model.
The support page for RZ09-0367BEC3-R3U1 does not supply Nvidia or Intel Integrated graphics drivers for my system.
Nvidia’s driver download page cannot make a recommendation for my system.