scratched out the codes on my 200 razer gold card, i need help on how ti get the missing codes | Razer Insider
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scratched out the codes on my 200 razer gold card, i need help on how ti get the missing codes

  • May 20, 2026
  • 1 reply
  • 10 views

I scratched some codes out and now I can't use the card, I need help 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • May 21, 2026

Hey pweric01,

Unfortunately, we have limited access to this part of our system. For further assistance, I recommend submitting a Ticket or contacting customer service through Live Chat by clicking the green chat button at the bottom right for real-time support.

Please make sure to include all relevant information, along with clear photos of the card showing the over-scratched code. Kindly follow the requirements below:

  1. Each item must be submitted as a separate image.
  2. Do not stack the gift card and receipt in one photo.
  3. Do not blur, cover, or mark the gift card or receipt.
  4. Please reduce the file size if needed.
  5. Make sure the images are clear and show all four corners.

Once done, feel free to send me a PM with the reference number here so I can help coordinate with the team. All the best!

*Thread locked to curb the conversation to PMs.