Scroll Up/Down function on Razer Basilisk V3 Pro 35K

Question

Hi,The Scroll Up/Down function no longer works on my Razer Basilisk V3 Pro 35K.I haven’t changed any settings.It just stopped working when I turned my PC on today.Is there a way to fix this?

Razer.ScarletRouge · Answer

Hey there, ​@AdversaryI understand you're having scroll wheel issues with your Razer Basilisk V3 Pro 35K. No worries, I can help you with that! Please try these troubleshooting steps on this link to help resolve the issue:Clean the affected button using a can of compressed air.VerifyWindows is up to date.Connect your mouse directly to the PC and not a USB hub.Check if a software is causing the issue by closing all Razer apps and software.If closing Razer Synapse fixed the issue,reinstall your mouse drivers, and perform aclean reinstallof Razer Synapse.If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!*Thread locked to curb conversation to PM.

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