Scroll Up/Down function on Razer Basilisk V3 Pro 35K | Razer Insider
Skip to main content
Question

Scroll Up/Down function on Razer Basilisk V3 Pro 35K

  • July 12, 2025
  • 1 reply
  • 10 views
A

Hi,

The Scroll Up/Down function no longer works on my Razer Basilisk V3 Pro 35K.

I haven’t changed any settings.

It just stopped working when I turned my PC on today.

Is there a way to fix this?

Did this topic help you find an answer to your question?
This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@Adversary 

 

I understand you're having scroll wheel issues with your Razer Basilisk V3 Pro 35K. No worries, I can help you with that! Please try these troubleshooting steps on this link to help resolve the issue: 

  • Clean the affected button using a can of compressed air.

  • Verify Windows is up to date.

  • Connect your mouse directly to the PC and not a USB hub.

  • Check if a software is causing the issue by closing all Razer apps and software.

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


 

*Thread locked to curb conversation to PM.

CookiesCookie settingsAccessibility statement

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings