Scrolling Mode : Tactile + SMART-REEL stopped working along with RGB (Basilisk v3 Wired) | Razer Insider
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Scrolling Mode : Tactile + SMART-REEL stopped working along with RGB (Basilisk v3 Wired)

  • July 11, 2023
  • 3 replies
  • 370 views
D3ATH_exe

I recently started facing this issue where my Basilisk V3 wired disconnects while i use smart reel or the rgb turns off when i start scrolling faster. Even when I switch between Tactile and Free-Spin mode the RGB turns off for a bit. The smart reel gets stuck on free spin until i switch to actul free spin and back to tactile again. Tried switching between multiple PCs and still facing the same issue. Tried reinstalling synapse, updating the mouse firmware manually. Nothing works. Its so frustrating. And when i try to chat with support they send me to different links and doesnt let me to contact support. Keeps redirecting me to their FAQ or basic fixes like windows update or nvidea update etc… Idk if this is hard ware or software issue. But yeah i cant find help anywhere.

    3 Replies

    DEAD_REAvER
    • DEAD_REAvER
    • Insider Mini
    • March 15, 2024

    I have this EXACT same issue. This issue only started recently as well. Additionally, the device will sometimes disconnect from the pc and reconnect as  “Unrecognized USB device” until i unplug it physically.  I hadnt used any of the Razr software to control the RGB for about a year, only relying on the saved profile. As soon as installed the software, this issue started. Clearly I could try removing the software to see if it fixes itself, but i fell like is should just work instead ;-D The issue also presents when the clutch enable/disable button is pressed. 

     

     

    B

    It's been over two years and nobody has fixed this yet? The bug is still here. Sometimes when scrolling fast, the mouse switches from tactical spin to free spin and simply doesn't switch back. Is anyone going to do something about this, please?

    C
    • cjarao
    • Insider Mini
    • June 19, 2026

    It's been over two years and nobody has fixed this yet? The bug is still here. Sometimes when scrolling fast, the mouse switches from tactical spin to free spin and simply doesn't switch back. Is anyone going to do something about this, please?

    Yes. There is a way to fix it (not from Razer, though). Check this other discussion 

    https://insider.razer.com/razer-support-45/razer-basilisk-v3-unable-to-maintain-stable-connection-53607

     

     

    In short:

    Cause of issue: Cable

    Options:

    • Replace the full cable (note that the DeathAdder replacement cable has a different connector)
    • If you have tools, check first that voltage through cable doesn't drop if you move it (in case the cable itself got damaged from bending or pinching). If it does, then replace cable. If it doesn’t, then you can open the UBS connector (PC end of the cable) and either remove and bridge the small fuse or replace it.

    It’s been a year since I bridged it and no issues since or strange behaviours.

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