Season 8 Rewards vs. Elite Dangerous Odyssey | Razer Insider
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Hi there!



My squad and I are having significant trouble getting Cortex to detect Elite Dangerous. All of us purchased Elite through Steam and run it through steam.



I have tried literally everything I could think of, what I read in your FAQ section, what I found online regarding other games having detection issues, etc. and I'm officially out of ideas.



Unfortunately, the only way I could get my squad's time logged was by each of us running another game in the background that actually was logging the time. Troubleshooting this real-time for us cost my squad significantly in the standings.



So far, all of us were online at 8pm EDT - 12am+ for the past two nights, but weren't counted as such due to this issue and I'm sure you can imagine how frustrated we have been / are. If this missing/delayed time can be corrected somehow, we would like to know how and we will help in any way we can. Otherwise, any other advice and help would be greatly appreciated.





Thank you
Hi MugenYami! I'll be tagging my colleague from the Razer Cortex team here. I'll be locking this thread now. Please wait for my peer's follow-up.



Hello @Michelle-RazerCortex! Please help us identify what's causing this behavior. Cheers!
Hey there!



Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be happy to help you out.



To quickly help you out, could you please try the below method?



  • Please exit Razer Cortex.

  • Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.

  • Launch Razer Cortex again.



Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.



If this issue persists, please feel free to provide us with the Cortex logs for further investigation. I have PMed you a simple guide to help you collect and upload your Cortex logs.



You also can visit our Gameplay Time Troubleshooting page to do quick self-support.



Best regards,

Michelle