Serial Number and/or Part Number are wrong | Razer Insider
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Hi everyone. I bought the Blackshark V2 headphone and I’d like to activate the warranty coverage. I insert S/N and P/N but appears a message about “I” “1”  and “O” “0” differences, I can only click on “Try again”

 

I tried more and more times, being sure to correctly use the 0,O,1,I but nothing works

 

Moreover I tried to use the S/N to get 7.1 Surround Sound activation code and a different error message appears: “Your product isn’t compatible”

 

I wanted to open a live chat with the support, but wihtout the correct S/N I’m not able (just why!?)

 

Thanks for reading

Hello Gianluca_11,

I’m here to help. Please PM me the photo showing the device serial number so that I can verify and assist you appropriately. Save the shareable files via any online drive account listed here. All the best!

*Thread locked to direct the conversation to PMs.

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