Serial number authenticity check | Razer Insider
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Question

Serial number authenticity check

  • July 10, 2026
  • 2 replies
  • 5 views
K

Just bought a mouse but synapse can’t recognize it and ai support says to continue providing serial number. How else to check if it’s original?

2 Replies

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • July 10, 2026

Hi Kabudabus,

I understand your concern, especially if Synapse isn’t detecting the mouse and you’d like to confirm whether it’s genuine.
Please PM me your device serial number and proof of purchase, and I’ll help verify the device information for you.
Thanks!

*Thread locked to curb conversation to PM.

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • July 10, 2026

What product? Can you give us more details? Or at least the photo of the product?

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