Serial Number does not match product number | Razer Insider
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Serial Number does not match product number

  • 6 August 2020
  • 1 reply
  • 18 views
For some reason Razer opted to use ambigous characters in their product and serial numbers. (Using both zeros and O's, etc.)

I am not sure if that is the reason for this issue, but when I attempt to register my new Razer Basilisk Ultimate Mouse, I get the error.,.

Item Serial does not match product number.

I have quadruple checked both numbers.



One note is that the placeholder text in the Product Number field is RZXX-XXXXXXXXX-XXXX

My product number starts with RC (not RZ). This is probably no issue, but the prompt implies that all product numbers begin with RZ.



Anyway, any help in getting this registered would be appreciated.
Same problem for Mouse Basilisk, managed to register headphones fine (P# started with RZ instead of the mouses' RC)
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