Serial number not recognised | Razer Insider
Skip to main content
Question

Serial number not recognised

  • August 8, 2025
  • 1 reply
  • 21 views

Hi, I’m trying to register my Orochi2 mouse.  I have followed the instructions to fing the serial number and product number.  Unfortunately, the serial number is not recognised.  I am using the 15 digit code and have tried swapping the easily confused characters with no success.  Please advise.

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • August 9, 2025

Hi jim.bradshaw,

Could you please let me know where you purchased your Razer Orochi V2 mouse? Please send me a PM with the serial number, proof of purchase, and a screenshot of the error so I can assist you further. Thank you!

*Thread locked to curb the conversation to PMs.