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Question

Serial Number Not Recognized

  • January 9, 2026
  • 1 reply
  • 8 views

My serial number for my Viper Mini says it’s not in the database. I need to create a warranty claim for it but I can’t do it without the number working first. Can anyone help?

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1 Reply

Razer.Aero
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  • Razer Support
  • January 10, 2026

Hi ​@rushBurntUmberfun963,

I’m here to help. Please send me a PM with your mouse serial number, a video showing the issue, and the proof of purchase so I can check for replacement options. I’d appreciate it if you could share more details about your issue to better understand your concern. Save the shareable files via any online drive account listed here. Thank you!

 

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