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Question

shipping exception

  • August 28, 2025
  • 1 reply
  • 21 views

Stuck in FedEx customs. They require a form from manufacturer with identification (MID). There are threads with this issue from 4+ years ago on this forum. Has Razer not learned to preemptively provide this?

 

I struggled to find a way to talk to someone about my order. The support website just kept directing me to a FAQ page that didn’t address my issues. I couldn’t find a way to contact customer support so I am posting here. 
 

frustrated by the lack of support more than the shipping delay. 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@slayer_of_pcs!
 

Thank you for sharing your concern here regarding your order stuck in customs. Please send me a private message together with your order number, and I'll be happy to look into this for you. Thank you!



*Thread locked to curb conversation to PM.