Same exact thing happening to me too!
While i still have not managed resolve the issue myself following these steps, and will most likely just return the keyboard to get the Wooting one instead, here is what support had to say in the ticket regarding troubleshooting the issue.
I really hope this helps someone <3
Here are some steps that might resolve or at least isolate the issue:
1. Close all Razer-related software and Run as Administrator.
Close all Razer-related software in the background and try running the program as administrator. Make sure that you are logged into the Razer Central since Razer Synapse won’t launch if you are not logged into the Razer Central.
2. Try doing a repair for your Razer Synapse software.
To do this, simply go to the Programs and Features on your windows computer. Look for the software and open it. Select repair.
3. Try updating the Razer Synapse 3 using the Razer Central. To do this, please follow the steps below:
a. look for the Razer logo in the system tray located at the lower-right portion of the screen.
b. right-click on the logo.
c. select Razer Central.
d. go to the APP tab.
e. click on the check for update above the Razer Synapse.
4. Try updating the Operating System to the latest update.
5. Try clean reinstalling the Razer Synapse software. To do this:
to do this:
a. Removing Synapse 3 files.
Open the Control Panel and under Programs, click on Uninstall.
Look for Razer Synapse and Razer Chroma SDK on the list of application and uninstall them. Restart the computer after.
Delete the Razer folders located at C:\Program Files(x86)\ and C:\Program Data.
The Program Data folder is hidden by default so we might need to change the folder option first.
Windows 10 – Open File Explorer. Click on View at the upper left of File Explorer and look for the check box that says hidden items and put a check on it.
Windows 7 – Open the File Explorer, Click on Organize at the upper left part of File Explorer and click on Folder and Search Options.
Open the Device Manager and click on View located at the upper left. Click on Show Hidden Devices and expand all driver categories.
look for the drivers of all Razer devices.
Uninstall all of the drivers you can find for Razer devices and make sure to select the option to delete the drivers as well.
Restart the computer.
b. Deleting temp files.
- Press Windows + r and type in "%temp%" without quotes and press enter.
- Look for any Razer folders and delete it.
c. Installing Synapse 3.
> Temporarily disable the anti-virus program and Windows Firewall.
> Download the latest installer for Synapse 3 here: https://www.razer.com/gb-en/synapse-new
> Run the installer as admin.
> Login with your account and wait for the update to finish.
> Restart the computer.
