Software is not updating

bump and require some helps

Endesz
Hi all, I saw there's a new update from razer central, but when i clicked on the update and wait for it, it kept mentioning fail to update. I tried switch off my firewall or anti-virus, it keep giving me the same problems. Can anyone please guide me on how to update?

Hello there! Thanks for posting your Razer Synapse/Central's concern here. Are you connected to your home network and using a personal computer? Please perform the steps from this link and see if it helps.

Razer.Speedcr0ss
Hello there! Thanks for posting your Razer Synapse/Central's concern here. Are you connected to your home network and using a personal computer? Please perform the steps from this link and see if it helps.

Hi, Thanks for the reply. After repair, when i tried to update, it still shown fail.

Bump, Still need some helps

Endesz
Hi, Thanks for the reply. After repair, when i tried to update, it still shown fail.

Thanks for letting me know. Going back to my previous question, are you using a personal computer and connected to your home network? I am asking this to ensure that there's no corporate level of security that is hindering the update for the Razer Synapse/Central. Please gather your Razer Synapse logs by following the steps from this link. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.