I am writing this in case anyone else has the same issue. I was able to resolve it.
Just updated my OS. (Mac Tahoe 26.2) and Synapse no longer could find my wireless mouse. I am using the Mouse Dock. I was able to plug the mouse into the same cable that is used for the Mouse Dock and it recognized the mouse just fine, so I had to choose between using the mouse wired or not using the mouse at all.
How I resolved this:
- Connected the mouse to the cable. Went to my computer’s Bluetooth settings and set it to look for devices.
- As the computer was looking for devices, I unplugged the mouse from the cable and switched it to Bluetooth. Synapse no longer recognized the mouse but the computer recognized the mouse.
- Connected the Mouse Dock to the cable. Synapse recognized the Mouse Dock.
- In Synapse, opened the Mouse Dock settings and told it to pair with a device. Once it started looking for a device to pair to I switched the Mouse to the 2.4MHz setting, and the Mouse Dock recognized the mouse.
- Synapse now recognizes both the Mouse Dock and the Mouse.
Now things are as they should be. I am using the mouse with the Mouse Dock.
