Software update not recognizing wireless mouse (RESOLUTION) | Razer Insider
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Software update not recognizing wireless mouse (RESOLUTION)

  • January 25, 2026
  • 0 replies
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I am writing this in case anyone else has the same issue.  I was able to resolve it.

 

Just updated my OS. (Mac Tahoe 26.2) and Synapse no longer could find my wireless mouse.  I am using the Mouse Dock.  I was able to plug the mouse into the same cable that is used for the Mouse Dock and it recognized the mouse just fine, so I had to choose between using the mouse wired or not using the mouse at all.

How I resolved this:

  1.  Connected the mouse to the cable.  Went to my computer’s Bluetooth settings and set it to look for devices.
  2. As the computer was looking for devices, I unplugged the mouse from the cable and switched it to Bluetooth.   Synapse no longer recognized the mouse but the computer recognized the mouse.
  3. Connected the Mouse Dock to the cable.   Synapse recognized the Mouse Dock.
  4. In Synapse, opened the Mouse Dock settings and told it to pair with a device.   Once it started looking for a device to pair to I switched the Mouse to the 2.4MHz setting, and the Mouse Dock recognized the mouse.
  5. Synapse now recognizes both the Mouse Dock and the Mouse.

Now things are as they should be.  I am using the mouse with the Mouse Dock.