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Question

Some keys are not working properly

  • November 23, 2023
  • 1 reply
  • 9730 views

When I press certain keys, they're unresponsive intermittently. Sometimes they function, and other times they don't. If I continuously press the faulty key, it doesn't register all inputs. Hence, I suspect it might be a software or firmware malfunction.

 

I've maintained good keyboard hygiene, ruling out dirt as a issue.

 

Test:

ggggggggggggggggggggggggggggggggggggg - this is a span of 10 seconds of constantly pressing the faulty G key.

vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv - this is a span of 10 seconds of constantly pressing pressing the healthy V key

 

They keyboard is Razer Widow Chroma (the original).

 

Thank you!

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1 Reply

Razer.Aero
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  • Razer Support
  • 3221 replies
  • November 24, 2023

Hi lightstate,

Let me assist you with your Razer BlackWidow Chroma having a key spamming issue. Have you noticed this problem while the Razer Synapse 3 is running in the background? Please try to follow the troubleshooting steps in this article, and if the steps don’t work, PM with your keyboard serial number so I can provide additional workarounds to fix it. All the best!

​​​*Thread locked to curb the conversation to PMs.


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