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When i am downloading  razer, i choose the first item that its showing me then i download, then its ask me to connect or create a id. I press “get started but nothing is showing, What am i doing wrong? I tried to accept both Launch RAZER SYNAPSE and launch RAZER CORTEX but still not working.

Hey there!

 

Thank you you sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

 

We sincerely apologize for the inconvenience this issue has caused you. Before we start could you please provide your Razer Cortex and Razer Central logs for us to further investigtae this issue?

 

You can follow the steps on the this page to get both Razer Cortex and Razer Central logs. Then, share them with us via PM. 

 

We’ll look forward to your reply soon. Thank you for your feedback.

 

Michelle

Thanks for responding to me, but can you like show a little video, or do you have a link to a video that show every step to get Razer.? I tried what you told me but im stuck at a step.

 

 

 

Thanks for responding to me, but can you like show a little video, or do you have a link to a video that show every step to get Razer.? I tried what you told me but im stuck at a step.

 

 

 

Hey there!

 

I have sent the video to you, please check it here. Thank you!

 

Michelle

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