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سوريا

  • November 6, 2025
  • 1 reply
  • 9 views
A

Subject: Disable Two-Step Authentication (2FA) – Can’t Access Authenticator App

 

Hello Razer Support Team,

 

I need help disabling the Two-Step Authentication (2FA) on my Razer account.

I no longer have access to the Authenticator app and I cannot receive backup codes.

 

Here are the details of my account for verification:

 

Razer ID (Username): الشعبان2

 

Country used when creating the account: USA

 

I previously purchased Razer Gold and used it to top-up Age of Empires (packages of $1 and $5) directly from the official Razer website to the game.

 

I lost access to the Authenticator app and cannot log in now.

 

 

I would like to request disabling the 2FA so I can log in again.

Please let me know if you need any additional information to verify ownership.

 

Thank you.

 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 7, 2025

Hi alshaban2,

For Razer Gold account concern, kindly submit a ticket or contact our Razer Gold Support Team Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

You can PM me with your case ID number so I can notify the team. Have a great day!

*Thread locked to curb the conversation to PMs.

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