SOUND ISSUE - Razer Blade 15 (2023)

Hi!

I have exact same laptop model (Blade 15 2023), and almost the same issue, which I have faced for quite a long time. For me it was that my left speaker gets quieter, until it stops produce sound at all, and the only fix that worked for me was fresh Windows 11 reinstall, however the problem came back eventually)

Today I tried messing around with sound drivers for a bit, and it actually worked with no reinstall! Here I can try listing the things that I have done, tho i’m not sure if the steps sequence is exact, so u are free to experiment.

Open the Device Manager, in the “View” select “Devices by driver”. Then look for the audio icons, the ones that can reveal a list of drivers. I worked with “Realtek(R) Audio” (oem39) and (oem45) “Realtek Audio Effects Component”,  “Realtek Audio Effects Component (INT)”.

Steps I tried:

• Selecting “oem45” category and removing drivers (make sure to tick all the boxes when uninstalling)
• Uninstalling “Realtek(R) Audio”, also doing windows restart just in case
• Then going to Windows Update, check for updates and it should download drivers once again
• Going back to “Realtek(R) Audio”, then “Update driver”, “Browse for drivers on my computer”, “Let me pick from a list...”, then select “Realtek High Definition Audio” and click next, it should update the driver

And after that my left speaker started working again. I assume that the issue might be some conflict of sound processing drivers, it just annoying that u buy a high end machine, and have to deal with all that stuff…

Anyways, let me know if anything here helped your problem, and hope u get it fixed!

Tur1le - when I go through this process, after checking for updates, the Windows update downloads, says it has failed, then refreshes my drivers and the Realtek driver is back, giving me no chance to install the driver I want. Do you know why this might be happening? To add, this is affecting both of my speakers, where the left one is completely silent after seconds of use and the right one is incredibly faint.

Hello, I have the same issue in my Razer Blade 15 2023 for past few days for both speakers (audio comes to complete silence). It is happening to my gf as well (same Razer Blade 15 2023) only with left speaker. The only thing that helps is restart, sometimes it helps for the rest is the day, other days I need to restart it multiple times.

I tried to reinstall the drivers, but it didn't seem to be a long term solution. It is incredibly annoying having this issue in laptop for this price.

It would be nice if Razer notice this, I'm happy to share whatever logs that might help to identify and fix the issue. 

Hello,

Has anyone been able to resolve this issue? Just discovered this issue today and had the laptop close to a month now. Tried reinstalling the drivers but to no avail. Done it multiple times.

Has there been any update? This problem is extremely frustrating, seemingly common, and the fix described doesn't work. Please help!

I replied to your thread. Let’s continue privately if you need further assistance.

*Thread is now locked.

I have had the same issue with my Razer 15 just after a month from new and i have tried the TS. I get round it by wearing headphones but thats not a solution for such an expensive laptop. Not prepared to do a system restore to default and havto setup everything. Its obviously a known issue as so many people have the issue and is annoying to by so much money for a latop that has this ssiue. Please can i have some help? Is there an answer/fix for this issue please?

Device name  
Processor    13th Gen Intel(R) Core(TM) i7-13800H (2.50 GHz)
Installed RAM    16.0 GB (15.6 GB usable)
Device ID    6BE03C69-7364-46AB-B7BD-288A13F5618D
Product ID    00342-21071-04694-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

I’m having the same issue for months now. Is there any solution from Razer?

I was trying some solutions online but for example can’t even see “audio” settings on synapse on my Razer Blade 15 (2023)

Ended up doing a fractory reset/system recovery and starting again. Didnt want to but it did sort my issue out.

It seems a bit too much and extreme for a sound issue - there is no way to uninstall the impacted drivers or reset some settings etc.?

Hey there, ​@polytodayTimberwolf870 

Thank you for sharing your concern here. Please try these troubleshooting steps on this link to help resolve the issue. 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!

*Thread locked to curb conversation to PM.