Good day, dear colleagues,

last week I purchased your Razer BlackShark V2 Pro 2023 headphones on Amazon. I am a big fan of your company and own many Razer devices due to their high quality. However, I encountered a problem: with the Razer BlackShark V2 Pro 2023 headphones, when I play Counter Strike 2 or generally listen to music or watch videos, the sound becomes muffled and sounds like it is coming from a barrel, making it sound terrible.

it seems to me as if something muffles the sound and it creates an effect like in a barrel, as if some limiter prevents the sound from being clear and good and muffles it and the sound comes out like in a barrel

maybe there is a way to reconnect the headphones to the computer, i.e. completely remove it somehow and reconnect it, or download a new driver, or enable some function somewhere

I have Windows 10 64-bit. I have downloaded all the necessary software for Razer products, including Razer Synapse, and adjusted the sound and gaming mode to my preference. But when I enter the CS2 game, the sound is bad again. I also adjusted the sound on the computer itself, tried many different options, but the problem remained. Therefore, I am reaching out to you.

With respect to you