Hello, is there a known issue with the Razer Leviathan V2 Pro soundbar? The soundbar no longer responds when you try to turn it on. I measured the output voltage on the power supply when idle, and it is 18.2 volts.
The system was purchased in January 2024. I'm afraid there's a defect, right?
Darn, the same thing happened to mine yesterday. Went out for lunch and when I returned it was off and would not power on. Opened a ticket but no luck:
“Great day! Thank you for contacting Razer. My name is Chester, one of the Razer Senior Technical Support and I'll be your support agent today. Your case has been forwarded to us for further assistance.
I understand that your Leviathan V2 Pro has an issue where the device does not turn on. We are sad to know that you are having this kind of issue. This is not the experience that we would like you to have. Rest assured that we will do our best to assist you with this and we'll be sure to get this sorted.
We appreciate the response. As we have validated the proof of purchase that you have provided it shows that the 1-year warranty of the device has expired last Feb 14, 2024. With this, we are not able to proceed with any type of replacement.
Also, we would like to inform you that we don't have any repairs for Razer Technical such us headsets, mic, mouse, mats, keyboard, speakers, keypads, camera, wearables, controllers and accessories/spare parts because they are irreparable. We can only have them replace if they are within warranty and no customer induce damage involved.”
Ugg...
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