Until 15 Feb I used live chat to contact Systems Technical Support again because no reply at all from Kristine.B. . So a guy call Ryan in live chat said he will update me. He told me "Arrangements for the replacement unit takes 3-5 business days upon the arrival of unit in the service center". and he said "I am actually composing the email now. I will ask for the exact status of you Blade today, I will definitely do that. As for the response from the team, I cannot assure you of a reply today, but I will email them multiple times today, as much as I can for this matter. "
So on 18 Feb no news from him so I emailed him ask any news?
On 19 Feb still no reply from him what I saw on Razer website said will reply email within 1 day. So I used live chat again this time I used Chat support finally find someone who are willing to really help me.
22 Feb I finally got something from the Razer Support said currently out of stock on our replacement warehouse ... I asked may I have my broken one back and sent it back when Razer have stock and replace a new one ....
Today still nothing from Razer ....
I saw there're stock on 20 Feb... and now nothing .... nice work Razer !!!
- Why Razer didn't check there stock after asking to sent it back. and hold one for me.
- All those no reply , I think is the main reason made it delay and the stock ran out.
Sigh , FML !!! Now I don't have my laptop and have to wait for an unknown time.
What do you guys think , is it my problem ?
