Hello everyone,
I would like to share my story here since RAZER does not care about its customers
I bought a RAZER Pro Click ($100) that unfortunately, after just three months of use, stopped working.
After contacting the customer service they told me to send it back and I would have received a new replacement after a few days.
I sent it back the same day they gave me the shipping information and after a few days they received it.
When this happened I also received an email saying that the product I need was out of stock and they did not know when it would be available again. This was, in fact, a lie. The product can be easily bought on the website and even on their official Amazon store.
After calling back and forth and being countless time on hold, a customer representative told me that my situation would have been escalated in order to ship the item as soon as possible. Moreover I would have had an answer within the same day. Answer that, of course, never came.
As of today no additional information has been provided. I spent $100 for an item that I do not even have and no one cares enough to contact me.
Please DO NOT BUY FROM RAZER.
This topic has been closed for comments
Userlevel 7
@Dekades this thread is being copy pasta
Probably because they do not care
Userlevel 7
marcopark90
Probably because they do not care
No because your breaking their guidelines even when they asked to help you: "Reply from Razer
16 hours ago
Hi Marco,
We sincerely apologize to hear about your experience and to have caused you to think of this kind of impression about our support. It is indeed our fault for not setting proper expectations in the first place and for that we really want to clarify things regarding your current case. Please allow us to properly investigate what has transpired on your support ticket by sending us your case number at [email]feedback@razer.com[/email] with the link to your review for our reference. We will do what we can to attain the necessary resolution for your concern then.
Best regards,
Razer Customer Advocacy"
they are not helping at all, it has been weeks of this BS from them
Userlevel 7
marcopark90
they are not helping at all, it has been weeks of this BS from them
Well they have been suffering form Covid-19
That does not excuse them from telling lies and deceiving information to customers. Stop trying to defend such a bad and shady company
Userlevel 7
You can join the discord server and use the support there for very fast support (unofficial though) the link is: https://discord.gg/NCFHy2GkhE
I am not interested in using any unofficial channels. The company should stand to their customer obligations.
Userlevel 7
marcopark90
I am not interested in using any unofficial channels. The company should stand to their customer obligations.
Just realized you already sent it in for repair lol so they can't help you lmao
Userlevel 7
marcopark90
I am not interested in using any unofficial channels. The company should stand to their customer obligations.
instead of doing a support call since they are very busy, did you try the support chatting, that is much faster, stook me about 3 min for them to respond
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