Hi kprzy,

I’m sorry to hear that you are having trouble with your laptop, and thank you for taking the recommended steps to fix the issue. Since the troubleshooting doesn't work, it would be best to kick-start a case and escalate this issue to our Laptop Support Team for investigation. To proceed, please PM me and fill in the following information so I can initiate a case on your behalf:

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name:
Product Code/Number:
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

Save the shareable files via any online drive account listed here. Thank you!

*Thread locked to curb the conversation to PMs.