Stuck on "The current settings on your camera is different from Razer Synapse." | Razer Insider

Stuck on "The current settings on your camera is different from Razer Synapse."

  • 6 November 2020
  • 87 replies
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87 Replies

M
same here i thought it was the fault of my new usb hub and then i found this thread soooo yeaaaaah at least that calms my mind bout my hardware but this still is bs... for all that wanna change focus and such tho heres a tip until razer fixes this: go to Skype or Streamlabs OBS that lets u acess the Camera setting as well.
O
I am having this same issue.
P
I'm having the same issue. My camera is stuck at maximum left pan, with no controls. This only started happening yesterday, and it seems that a lot of other people suffered the same issue about the same time. Razer broke something with the latest update. If they don't fix it within the next day or two, I'll have to replace my webcam (I need one for work), and you can bet that it WON'T be a Razer.
M
PDelta41
I'm having the same issue. My camera is stuck at maximum left pan, with no controls. This only started happening yesterday, and it seems that a lot of other people suffered the same issue about the same time. Razer broke something with the latest update. If they don't fix it within the next day or two, I'll have to replace my webcam (I need one for work), and you can bet that it WON'T be a Razer.

u can pull up pan control in either skype or streamlabs is all i recommend rn (since new cam costs money and this a free fix basically)
P
Masono
u can pull up pan control in either skype or streamlabs is all i recommend rn (since new cam costs money and this a free fix basically)


My OBS (twitch streaming software) brought up the controls, and I was able to recenter. It's roundabout and I'm SOL if MS Teams decides to reset my camera settings, but at least it's not staring at the wall for now. Hopefully Razer fixes this soon (and I don't have to deal with a POS $20 webcam).
M
PDelta41
My OBS (twitch streaming software) brought up the controls, and I was able to recenter. It's roundabout and I'm SOL if MS Teams decides to reset my camera settings, but at least it's not staring at the wall for now. Hopefully Razer fixes this soon (and I don't have to deal with a POS $20 webcam).

same tbh... like i love my razer setup but having to work around like this is very upsetting... i mean the kiyo had enough issues as is for me with whenever the drivers updated it wouldnt be recognized as kiyo anymore and i had to roll back drivers... didnt mind that too much tho since like i just supressed them from updateing... but now having to pull up obs to control it is truely upsetting
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.
M
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.

a) can use it just fine in other apps, settings are like always and wont even work with synapse when not in use by any other app. in synapse when i click on kiyo entire synapse crashes also if i hover over the kiyo on the symbol for synapse in task bar it doesnt show the name of my kiyo profile and when clicked to usually bring synapse up it also crashes.
b) i DMd you my logs. Hope they help sorting this out fast
H
Same problem here. I wanted to change the lighting on my Kiyo today, but when I opened Synapse, the exact same thing happened to me. Plz let me know if someone finds a solution
K
Just unpacked and installed... Same issue.
P
Same Problem, other softwares like OBS, XSplit or Zoom work for me. But it bothers me that i can't fine tune the camera and the lighting through Synapse!

picture in german, but same problem.
.
F
I have the same issue 😕
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for letting me know. Please gather your Razer Synapse 3.0 logs by following the steps here. Save the files via Google Drive or to any online drive, then submit a case to our Support Team. Ensure to paste your online drive link in your submitted ticket so our team can review it. Should you encounter creating a support ticket, please send me a PM. I'll pick it up from there.
M
Same issue here, can't make any changes to my camera settings.
Razer.Speedcr0ss
Userlevel 7
mbasteri
Same issue here, can't make any changes to my camera settings.


Hi there! Thanks for sharing your concern here. Our Support Team is currently investigating the issue. I suggest submitting a case together with your Razer Synapse 3.0 logs by following the steps in my post above.
G
Watching this thread for updates!
Severon
Same issue here
C
Omg, Ive been losing my mind for HOURS today trying to fix it. It;s annoying that we all have this issue, but I'm so glad I'm not alone!
R
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Synapse 3.0 and Kiiyo's behavior here. Can you use other camera apps, or conference software such as Skype, Zoom, Slack, Discord, OBS, etc.? Please perform the following:

a. Please check your camera settings under Windows 10 mic, camera, and privacy settings and determine which apps use the Razer Kiyo.
b. Send me your Razer Synapse 3.0 logs by following the steps here.

Save the compressed files via Google Drive or to any online drive account then paste the link in your PM so I can forward it to our Support Team. Let' continue from there.


Link to Logs,

Same issue. Also included screenshot.

(*Omitted for security purposes.)
Razer.Speedcr0ss
Userlevel 7
Rangerling
Link to Logs,

Same issue. Also included screenshot.

(*Omitted for security purposes.)


Hey there! I replied to your PM. I'll wait for your follow-up.
_
Same issue here. XSplit VCam is able to use and control the camera settings. Synapse is not.
T
Just received and installed brand new webcam today. Same exact issue. I expect nothing more than absolute garbage from Synapse 3.0.
C
Same issue here
O
I have the same issue.... not cool razor
T
Still no Synapse update...
Do they even care?
Might need to return this POS and finally switch over to logitech z.z

Just created one of my first NEGATIVE amazon reviews because this is pathetic.
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