Subject: 7.1 Surround Sound – Device Already Registered Error | Razer Insider
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Subject: 7.1 Surround Sound – Device Already Registered Error

  • October 21, 2025
  • 1 reply
  • 24 views
S

Hello Razer Support,

 

I tried to register my Razer headset on the 7.1 Surround Sound website, but I received an error saying that this device has already been registered.

I cannot get my activation code because of this.

 

Could you please help me by unlinking this device or sending me a new activation code?

 

Here is my product serial number: (Removed Serial Number)

 

Thank you very much for your help.

 

Best regards,

Samsam

 

    This topic has been closed for replies.

    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • October 22, 2025

    Hello samsam20025,

    I have verified that the that the Razer BlackShark V2 X serial number you provided is already registered to another account, and the 7.1 Surround Sound activation code was claimed on March 30, 2024. Unfortunately, we are unable to remove the device registration from the previous account. I recommend contacting the reseller to request a replacement.

    For future purchases, consider using  authorized Razer resellers. This ensures you receive genuine products. If you have any further questions, feel free to send me a PM. Take care!

    *Thread locked to curb the conversation to PMs.

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