Dear Razer Support Team,
I purchased a pair of Razer BlackShark V2 X headphones yesterday. Unfortunately, there was no activation code included in the box.
When I tried to check on your website, it shows that the code is already registered.
Could you please assist me with this issue or provide a valid activation code?
I can provide proof of purchase, photos of the packaging, and any other information if required.
Thank you in advance for your help.
Best regards,
Matvey
Hey there,
It seems like your device might be a counterfeit or re-boxed item. No worries, let me check it for you. Please send me a private message together with your device's serial number so I can check its details here in our system and assist you further.
Also, please note that application codes, like the 7.1 surround sound activation code, are designed for one-time use and are non-transferable. If the previous owner already registered and used the code, unfortunately, we won't be able to provide a new one. Thank you!
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
