I have a problem with my headset and the agent was lowkey helping me but then I have to update windows so I asked her to send me a link but the link didnt work and now its 32 minutes past their worktime. Can I somehow reconnect to the same agent tomorrow?
If you want to update Windows:
Press Windows Key + I to open Settings.
Go to Windows Update.
Click Check for updates.
Install everything available, then restart your PC.
Or if you prefer, you can download a specific update directly from the Microsoft Update Catalog:
https://www.catalog.update.microsoft.com/Home.aspx
Hey there,
Thank you so much for sharing your concern here. Please send me a PM together with your case number so I can check it here in our system and assist you further.
Alternatively, you can contact our Razer Support through this link, try to request the previous agent.
Please send me a PM on how you would like to proceed. Thank you!
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