I cannot get support only delay tactics.
No one answers the phone, and it seems some of the support reps are Razer support and just scamming info.
RazerBlade15(CH8) - battery swell. [Incident: 241231-000420] Serial: by2239m80001338
I have provided proof of purchase (through the Razer site). I have provided a picture of my serial and product ID. I have provided pictures of the damage. I have provided a battery report.
All I get is delay emails and no one will address.
I do not use my laptop to play games, and I have had 4 Razer laptops (all with battery failures at some point). This one never ran hot. The battery failed and bloated, stripping the screws that hold on the panel on the bottom.
You need to support this and respond v just sending out automated bots with the hope of support that do not do anything.
I, as I am sure a lot of people, want a direct email and/or phone number for support of this (not the general one), as if you read online this isn’t an isolated incident and many people are having issues.
