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Support for my product

  • March 17, 2025
  • 2 replies
  • 19 views
C

I cannot get support only delay tactics.

No one answers the phone, and it seems some of the support reps are Razer support and just scamming info.

 

 

RazerBlade15(CH8) - battery swell. [Incident: 241231-000420]  Serial:  by2239m80001338

I have provided proof of purchase (through the Razer site).  I have provided a picture of my serial and product ID.  I have provided pictures of the damage.  I have provided a battery report.  

 

All I get is delay emails and no one will address.

 

I do not use my laptop to play games, and I have had 4 Razer laptops (all with battery failures at some point).  This one never ran hot.  The battery failed and bloated, stripping the screws that hold on the panel on the bottom. 

You need to support this and respond v just sending out automated bots with the hope of support that do not do anything.

I, as I am sure a lot of people, want a direct email and/or phone number for support of this (not the general one), as if you read online this isn’t an isolated incident and many people are having issues.

 

 

 

    This topic has been closed for replies.

    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • March 18, 2025

    ​@Razer.Aero ​@Razer.Zionzedd ​@Razer.Ten 

      Razer.Aero
      Forum|alt.badge.img
      • Razer.AeroRazer Support
      • Razer Support
      • March 18, 2025

      I cannot get support only delay tactics.

      No one answers the phone, and it seems some of the support reps are Razer support and just scamming info.

      RazerBlade15(CH8) - battery swell. [Incident: 241231-000420]  Serial:  by2239m80001338

      I have provided proof of purchase (through the Razer site).  I have provided a picture of my serial and product ID.  I have provided pictures of the damage.  I have provided a battery report.  

      All I get is delay emails and no one will address.

      I do not use my laptop to play games, and I have had 4 Razer laptops (all with battery failures at some point).  This one never ran hot.  The battery failed and bloated, stripping the screws that hold on the panel on the bottom. 

      You need to support this and respond v just sending out automated bots with the hope of support that do not do anything.

      I, as I am sure a lot of people, want a direct email and/or phone number for support of this (not the general one), as if you read online this isn’t an isolated incident and many people are having issues.


      Hi CadetJETbiz780,

      Upon checking, the case was closed on January 8, 2025, due to inactivity. I can see your response on January 13 and January 20, 2025, but since the ticket is already closed, the assigned team didn’t receive it. I also reviewed the case and confirmed that the team didn’t receive all the information they requested. If you would prefer to speak with someone directly regarding this issue, please feel free to contact our Support Team at:

      Phone Number: 1-855-872-5233
      Hours of Operation: 9:00 AM – 6:00 PM PST, 7 days a week
      (Available for customers in the US and Canada)

      Feel free to ping me if you need further assistance. Have a good one!

      *Thread locked to curb the conversation to PM.

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