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Surround pro

  • June 23, 2020
  • 7 replies
  • 13 views
R
Hello im using external sound card + razer surrond pro for over a 5-6 years. Yesterday microsoft released some big update (obv forced to install) and since that i cant use Surrond option,whenever i try sound becomes stertorous. I`ve already checked my headphones and they are completely okey and i dont think there is any issue with my sound card since its working without Surround pro completely fine. If i remember correctly this happened to me few times before,always after some windows update. Does anyone experecing same issue ?
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      7 Replies

      R
      • Reizeii
      • June 23, 2020
      Yes, same issue for me with the new windows 10 v.2004 update. Probably the last time I will buy a Razor product...
      F
      • Flieb
      • Insider Mini
      • June 23, 2020
      same issue here they really need to patch...
      T
      I just got the same issue but discovered it's a Window's issue, not Razer. However, I had been lucky enough to get Surround Sound Pro for free when they were offering it right before it came out -- and now I can't get it back. Whatever activation code I got was on a Yahoo email that I don't use, and apparently Yahoo deletes all your stored emails after so much inactivity.....so now I can never get the free, promised for life, Surround Sound..... but to fix the issue, just uninstall and re-install all your sound drivers, possibly your network adapter but it's all just a simple uninstall -- re-install.
      F
      • Flieb
      • Insider Mini
      • June 24, 2020
      Yeah i've done that and it does not fix the issue at all
      R
      Any other way to make sure Razer is aware of that issue and they patch this asap?
      M
      Everyone seems to be affected by this bug. Let's try to merge these threads so we might get some attention from Razer
      MrCharlet
      • MrCharlet
      • Insider Mini
      • June 26, 2020
      so I have razer pro surround for 5-6 years now on synapse 2.0, recently I reinstalled my laptop I can't find surround on synapse 2.0 download link and what I found just synapse 3.0 and I must enter the code that I don't have anymore. so how I gonna use the pro vers. of the surround on 3.0 if i don't have the code anymore ??? or can someine sent me the link for 2.0 surround vers.
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