Hello yoswillroldan,

I’m here to help. For your safety, refrain from using the laptop until we can address the issue. I can create a case and forward it to our support team for a replacement battery request. Please send me a PM with the following information:

• Full name:
• Email:
• Mobile/Phone Number:
• Laptop serial number:
• Street Address:
• City:
• State/Provinces:
• Postal/ZIP Code:
• Country:
• Place of Purchase: (The vendor's website or physical store address)
• Date of purchase:
• Proof of purchase: (you may skip this part if the unit is already out of warranty.)
• Subscribed to Razer Care?: Yes/No
• Photos of the laptop show the damage to the device and save the shareable file via a Google Drive listed here.

​*Thread locked to curb the conversation to PMs.