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Synapse 2.0

  • September 29, 2019
  • 1 reply
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I borrowed a keyboard from my cousin and used it in my laptop. I registered the product with my own Razer ID but when I open Synapse, it can't see my registered product (Ornata Chroma). I tried searching for ways on how to deal with this problem but I can't find any solution. Thus, I've used this forum if anybody knows a solution to this problem. Many thanks!!
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 4, 2019
    Please put up a screenshot of how your keyboard appears in the Device Manager. If it appears as anything but Ornata Chroma, you have to uninstall the device drivers then run Windows Updater.
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