Synapse 2 Not detecting Deathadder Elite | Razer Insider
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Synapse 2 Not detecting Deathadder Elite

I
Hello everyone, i've head this Deathadder Elite for 1 year and today i wanted to try some other colors and effects for fun, so i opened Razer Synapse (2 because i dont like the new one) and the only thing that was showing was 3 buttons to: register my product, visit a store and view compatible devices. When i first installed synapse everything worked fine, i've already tried to uninstall and reinstall the version 2, unplugged and plugged back the mouse and changed usb port but nothing changes, on synapse 3 the mouse gets recognised but as i already said i dont like that version. Any solutions?
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    7 Replies

    I
    • imedm
    • Author
    • 3 replies
    • August 7, 2019
    Razer support.... 4 days still no response.. good
    xCryptik
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    • xCryptik
    • Vanguard
    • 873 replies
    • August 7, 2019
    Register your Razer DeathAdder Elite?
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
    I
    • imedm
    • Author
    • 3 replies
    • August 7, 2019
    xCryptik
    Register your Razer DeathAdder Elite?
    oml i really waited 3 days for a dumb response like this...holy.
    C
    i have the same problem man... i dnt know what do
    I
    • imedm
    • Author
    • 3 replies
    • August 7, 2019
    cainhobong77
    i have the same problem man... i dnt know what do
    if you are in the us you can request support directly trought razer, if you are in eu razer wont give a s*** about you and the only thing you can do is to download synapse 3.
    xCryptik
    1 person likes this
    • xCryptik
      xCryptik
    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • 873 replies
    • August 7, 2019
    imedm
    oml i really waited 3 days for a dumb response like this...holy.
    Community response. Or you can wait for official staff to response to it. Refer to https://support.razer.com/contact-support to contact the support.
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
    C
    imedm
    if you are in the us you can request support directly trought razer, if you are in eu razer wont give a s*** about you and the only thing you can do is to download synapse 3.
    razer synapse 3 doesn't work with kraken, just synapse 2.0, and i'm from brazil, but nobody from support answers my emails, that's very frustrating
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