Synapse 3.0 does not recognize blackshark V2 usb model for THX Spacial | Razer Insider
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Synapse 3.0 does not recognize blackshark V2 usb model for THX Spacial

  • September 19, 2023
  • 2 replies
  • 466 views

I have the blackshark V2 (2020 version) usb model and it was working pretty well with my thx(bought 20$ version software) and synapses 3.0. Suddenly last week synapse didn’t recognize my headset as a sound device anymore, but THX does! My sound quality playing Apex legend was drastically compromised since then.

I would like a feedback of your support team 

 

Thanks

Best answer by Razer.Zionzedd

Hi @ViniSchwab,

 

Thanks for alerting us about the problem you’ve been experiencing with the Synapse 3 app unable to detect your headset. For further isolation, follow the steps here. Should the problem persists, PM me the serial number so I can verify its model and check my resources for other workarounds to address your concern. 

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    2 Replies

    Razer.Zionzedd

    Hi @ViniSchwab,

     

    Thanks for alerting us about the problem you’ve been experiencing with the Synapse 3 app unable to detect your headset. For further isolation, follow the steps here. Should the problem persists, PM me the serial number so I can verify its model and check my resources for other workarounds to address your concern. 

      My Blackshark V2 Hyperspeed says it comes with THX Spatial Audio but when i downloaded the THX spatial audio app it makes me put a license code 

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