Synapse 3 crashing with Nanoleaf extension | Razer Insider
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Synapse 3 crashing with Nanoleaf extension

H
Synapse 3 is now crashing whenever I install and try to connect it with my Nanoleaf panels. I recently updated the firmware on my Nanoleaf canvas panels to v5.2.4. Might have to do with that. Adding logs from Event Viewer regarding synapse service. Application: Razer Synapse Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.DivideByZeroException at <Module>.RzCtl_MW.Initialise(RzCtl_MW*, UInt16, UInt16, UInt64, std.basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >*) at RzCtlMW.RzCtl_ManagedWrapper.Initialise() at Common.NativeNanoleafWrapper.NanoleafDeviceDetection.SetupMiddlewareWrapper() at Common.NativeNanoleafWrapper.NanoleafDeviceDetection.DetectCallbackTypeFunc(DETECTEVENTTYPE_NANOLEAF, _DETECTEVENTDATATYPE_NANOLEAF_) at <Module>.std._Func_impl<long (__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>._Do_call(__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>._Do_call(std._Func_impl<long (__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>*, DETECTEVENTTYPE_NANOLEAF*, _DETECTEVENTDATATYPE_NANOLEAF_*) Let me know if you need more details.
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3 Replies

Razer.Speedcr0ss
Haramzor
Synapse 3 is now crashing whenever I install and try to connect it with my Nanoleaf panels. I recently updated the firmware on my Nanoleaf canvas panels to v5.2.4. Might have to do with that. Adding logs from Event Viewer regarding synapse service. Application: Razer Synapse Service.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.DivideByZeroException at <Module>.RzCtl_MW.Initialise(RzCtl_MW*, UInt16, UInt16, UInt64, std.basic_string<wchar_t,std::char_traits<wchar_t>,std::allocator<wchar_t> >*) at RzCtlMW.RzCtl_ManagedWrapper.Initialise() at Common.NativeNanoleafWrapper.NanoleafDeviceDetection.SetupMiddlewareWrapper() at Common.NativeNanoleafWrapper.NanoleafDeviceDetection.DetectCallbackTypeFunc(DETECTEVENTTYPE_NANOLEAF, _DETECTEVENTDATATYPE_NANOLEAF_) at <Module>.std._Func_impl<long (__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>._Do_call(__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>._Do_call(std._Func_impl<long (__cdecl*)(enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_),std::allocator<int>,long,enum DETECTEVENTTYPE_NANOLEAF,_DETECTEVENTDATATYPE_NANOLEAF_>*, DETECTEVENTTYPE_NANOLEAF*, _DETECTEVENTDATATYPE_NANOLEAF_*) Let me know if you need more details.
Hi there! Thanks for initiating this thread. Have you received the latest Razer Synapse 3.0 updates? Have you tried repairing the app? If you haven't, please click this link. Let me know if it helps.
Cerafus
  • Cerafus
  • Insider Mini
  • 10 replies
  • April 24, 2021
I recently had the same problem. Synapse worked just fine until I installed the Nanoleaf module and crash crash crash. It worked for me before when I had 25 canvas tiles connected, and then I added 8 new tiles and my problems began. I finally figured out the problem was there is a 30 tile limit and I had 33 canvas tiles connected. Once I eliminated the extra 3 from my setup, Synapse works like a dream once again.
Razer.Speedcr0ss
Cerafus
I recently had the same problem. Synapse worked just fine until I installed the Nanoleaf module and crash crash crash. It worked for me before when I had 25 canvas tiles connected, and then I added 8 new tiles and my problems began. I finally figured out the problem was there is a 30 tile limit and I had 33 canvas tiles connected. Once I eliminated the extra 3 from my setup, Synapse works like a dream once again.
Thanks for sharing your observation. Have you contacted our Support Team? If you haven't, allow me to submit a case so the team can add this to their investigation. Please send me the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”). d. Synapse 3.0 logs e. If feasible, a video showing the issue. Also, fill in the following: Name: Email address: Phone or mobile number: Country: Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
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