I have bought the Ornata V2 keyboard and Mamba Elite mouse.
Windows installed the mouse and keyboard.
In Eurotruck Simulator 2 the chroma function is perfectly working.
But Synapse 3 refuses to reconize the mouse and keyboard.
What I did to solve the problem:
- reinstall Synapse 3 several times.
- reinstall mouse and keyboard several times.
- Temporarily disable antivirus program
When I open Synapse 3 it says: "Please Connect a device".
And that is strange.
Whatever I do, Synapse refuse to connect to the devices.
I need the solution to solve the problem, so that Synapse 3 reconize my Ornata V2 keyboard and Mamba Elite mouse.
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Marcel-Dutch
I have bought the Ornata V2 keyboard and Mamba Elite mouse.
Windows installed the mouse and keyboard.
In Eurotruck Simulator 2 the chroma function is perfectly working.
But Synapse 3 refuses to reconize the mouse and keyboard.
What I did to solve the problem:
- reinstall Synapse 3 several times.
- reinstall mouse and keyboard several times.
- Temporarily disable antivirus program
When I open Synapse 3 it says: "Please Connect a device".
And that is strange.
Whatever I do, Synapse refuse to connect to the devices.
I need the solution to solve the problem, so that Synapse 3 reconize my Ornata V2 keyboard and Mamba Elite mouse.
Hi there! Thanks for creating this thread. Have you replicated the issue by logging in as a guest user? Please perform the steps here and see if it helps.
I did indeed as a guest user.
The other steps I did several times.
After 10 hours of installing, deinstalling and reinstalling my options and with my knowledge of computers, my options are very limited.
The other steps I did several times.
After 10 hours of installing, deinstalling and reinstalling my options and with my knowledge of computers, my options are very limited.
The problem is solved.
I reinstalled Windows 10 and Synapse 3 reconized the mouse and keyboard. :smile_:
I reinstalled Windows 10 and Synapse 3 reconized the mouse and keyboard. :smile_:
Marcel-Dutch
The problem is solved.
I reinstalled Windows 10 and Synapse 3 reconized the mouse and keyboard. :smile_:
Thanks for letting me know. Please keep an eye should the issue persists after you received an update from either Windows or Razer Synapse. I'll be locking this thread now. Don’t hesitate to send me a PM or visit our self-help options should you have other questions or concerns.
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