Synapse 3 doesn't see Kraken Tournament Edition
At first I was pleased with the headphones, there were no problems, but this problem arose quite suddenly.
Synapse does not detect, even after reinstalling (Reinstalled removing Synapse in Program Files and ProgramData). THX does not work either (the green light is off, although you can turn off the microphone, you can still change the volume). Drivers THX Spatial - Synapse and Razer Audio Controller are malfunctioning.
Sorry, my english is bad. (I'm from Russia)
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- Razer Support
- 7693 replies
Hi @dailyRoseDustconnect795! Thanks for bringing this up to the right board. Just to confirm, after the clean reinstall, what Razer Synapse 3.0 version do you have? Do you have other Razer 3.0 compatible device that is affected? Did you manage to make the headset working again?
Razer.Speedcr0ssHi @Razer.Speedcr0ss! Razer Synapse 3.0 version 3.4.630.62510 No, besides headphones, there are no other devices compatible with the Razer Synapse. The problem is fixed after reinstalling Windows, now everything works nice.
Hi @dailyRoseDustconnect795! Thanks for bringing this up to the right board. Just to confirm, after the clean reinstall, what Razer Synapse 3.0 version do you have? Do you have other Razer 3.0 compatible device that is affected? Did you manage to make the headset working again?
- Razer Support
- 7693 replies
dailyRoseDustconnect795Thanks for letting us know. We'll forward this to our Development Team as feedback. Feel free to send me a PM should you need further assistance.
Hi @Razer.Speedcr0ss! Razer Synapse 3.0 version 3.4.630.62510 No, besides headphones, there are no other devices compatible with the Razer Synapse. The problem is fixed after reinstalling Windows, now everything works nice.
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